The 2012 Sustainability Report is structured around our sustainability value chain (right) to help communicate how we embed sustainability within our organisation (our organisation, people and impact) and how we manage sustainability challenges and opportunities across our external value chain (from supply chain to customers).

This e-reader version of our report has been optimised for browsing on desktop and tablet devices. You can choose to:

  • Click/tap on the arrows on the sides of the screen to page through the report.
  • Click/tap on the 'CONTENTS' tab on left margin at top to navigate directly to a
    topic of interest.
  • Click/tap on the sections of our value chain
    to read more.
Our organisation

This section covers our organisation’s vision and mission, structure, business performance and how we embed sustainability and engage with our stakeholders.

Our people

This section covers our employee engagement, staffing levels, remuneration and recognition, health and safety and community engagement.

Our impact

This section covers our environmental strategy and our impacts across carbon, waste, paper and water use.

Supply chain

This section covers how we manage our supply chain, from our parent company’s ethical procurement program to managing carbon emissions with logistics suppliers and responsible procurement and paper sourcing in Australia.


This section covers the development of our equipment and solutions and how we apply these technologies to optimise customer document and business processes.


This section covers our customer’s satisfaction levels and how we provide customer support.


This section covers how we recycle and remanufacture customer equipment at end-of-life.