• Embed a safety culture.
  • Implement benchmark systems, processes and tools so that health and safety risks and associated injuries are addressed.

11/12 objectives How we did
Implement the health and safety strategic plan. Consultation, communication and systems established.
Target LTIFR of eight with greater confidence in accurate data. LTIFR of 6 achieved.
Streamline injury management processes to reduce lost time injuries and claims timeframes to minimise personal impact of injuries
to employees.
Will remain an ongoing focus.
Deliver a health and safety management system that is in line with legislative requirements. Our system built to align with ASA/NZS 4801 standards was released nationally and training conducted to ensure implementation
by safety committees and management. With the harmonisation legislation released 1 January 2012, the safety team are revising
the system to meet this change.
Improve health and safety communications and access to resources through web developments. Improved communication and available resources. Will be an ongoing focus.
Increase reporting on all hazards, incidents, injuries and near misses to identify all risks and implement appropriate corrective actions
and further reduce risk.
Refreshed our health and safety intranet page. Monthly reports released with root causes, and appropriate corrective actions
identified and timeframes to close out monitoring. Data confirms a 65% increase in these reports in the period.
Continue safety training to management and safety committee members All states have participated in training, and we have ensured we captured a wider group of executives, senior and middle
management, health and safety committee members, our health and safety representative and employees.
Release a new employee safety induction program A health and safety induction handbook was released. The National Safety Team conducted 41 training sessions in the period,
with 345 employees attending.
Improve dashboard reports to executive and divisional management and employees. The monthly dashboard report provides a comprehensive breakdown of health and safety data and shows trends in incidents
and injuries related to workers failing to follow safe operating procedures and of a behavioural nature.

12/13 objectives
  • Improve safety culture through the encouragement of transparent reporting of hazards and near-miss incidents, increased site audits and functional risk profile reviews. In 12/13 we are targeting a 10% increase in reporting of hazards and incidents that could lead to injuries. Our LTIFR target is <6.0.
  • Support improved management reporting capabilities and return to work injury management program through investment in a new online case management system.
  • Implement all core elements of our health and safety system across our subsidiary company, Upstream.
  • Improve safe work practice outcomes for our employees working on customer sites and contractors working on our sites.
  • With the harmonisation legislation released 1 January 2012, the safety team are revising our health and safety management system to meet this change.

Health and safety management and reporting

“The continued strong focus on building our health and safety program is reflected in almost halving our lost time injury frequency rate (LTIFR) and an improvement in employee awareness. Our 11/12 employee engagement survey result reflects a 4 percent improvement in satisfaction with safety and wellbeing engagement levels to 82 percent. For the first time, health and safety has rated as one of the top 4 sustain drivers, indicating our employees’ desire to see the focus continue.”

Roger Pearce, Executive General Manager, Corporate Affairs

In conjunction with new health and safety legislation enacted during the year, we released a fully revised Occupational Health and Safety Management System (OHSMS) in this reporting period. The release of the OHSMS has enabled a strong focus on risk mitigation and we have seen a 65 percent increase in the reporting of hazards, incidents, injuries and near misses. We encourage transparency in the reporting of such issues which will assist us in identifying the appropriate controls to rectify and reduce health and safety risks in our business.

Health and safety committees have been established to represent all work sites and now meet regularly with detailed minutes released to workers and posted on notice boards and intranet site locations for reference. We have also established a Health and Safety Representative (HSR) at our Mascot site for designated workgroups elected via the legislative process. Tool box meetings are held to provide regular and necessary safety information to workers and as another form of consultation. Ergonomic assessment to reduce musculoskeletal injuries was another focus in the reporting period with 110 individual assessments completed and recommendations implemented to reduce identified risks.

Health and safety intranet site

Health and safety intranet site.

We ensure ongoing operational management review of health and safety across the business through a new standardised reporting template. Monthly dashboard reporting of hazards, incidents, injuries and near misses is released to all management and Safety Committee chairpersons for their review and discussion at their team meetings. The reports provide a comprehensive breakdown of functional and site-specific health and safety data, enabling the early identification of root causes and areas requiring attention.

The 65 percent increase in reporting risks, together with the reduction of lost time injuries indicates the focus all employees now have towards health and safety matters.

We are particularly pleased to see our annual LTIFR rate reduce below last year’s figure of 10.76 to 6.3, significantly below our 11/12 target of 8.0.

National lost time injury frequency rate

National lost time injury frequency rate

Health and safety training

All aspects of health and safety training have been a priority for the organisation. We worked with a wider group of executives, senior and middle management, and our health and safety committee members, to support them in their health and safety obligations and processes. Key initiatives implemented to raise our employees knowledge and awareness for safety in the workplace have been:

  • Provision of a health and safety induction handbook to all workers with our company commitment and focus on safety.
  • We have utilised the National Safety Council of Australia to provide quality training for our health and safety committee members, in addition to due diligence and occupational health and safety harmonisation training to senior management groups. The national safety team has conducted 41 training sessions in the period, with 345 employees attending.
  • We have refreshed and streamlined the health and safety intranet page to be user friendly incorporating systems, guidelines and information to support all workers with their health and safety obligations.
  • We have implemented a poster campaign to address risks such as fatigue, safe driving, hydration, manual handling and selecting appropriate footwear.

Injury management

Safety of our remote field engineers

To better service our customers located in remote areas, we have enhanced our capability to more effectively support them.

Initiatives we have taken to ensure the safety of our remote field engineers include the upgrade of their service vehicles, the provision of a range of safety equipment, and the implementation of a rigorous journey management procedure and vehicle inspection procedure. Engineers travelling to remote locations use a fourwheel drive fitted with a bull bar, safety roll bar, first aid kit, cargo mesh, fire extinguisher, flashing beacon, long-range fuel tank, reverse buzzer, and UHF / VHF radio. All remote engineers also carry a satellite phone, personal location beacon and survival kit to ensure they are safe no matter where they are.

Our company strives for a positive workplace culture which is the foundation for successful rehabilitation. We are focused on prevention, early intervention and effective support and rehabilitation to ensure our people feel valued. Risk mitigation is vital to prevent workplace injury and disease. We have conducted in excess of 65 site safety inspections to identify risk, raise awareness and implement controls within the business. However, should a work related incident occur, we have a robust rehabilitation and injury management system to expedite return to work support for our valued employees. The appointment of an injury management advisor, with a focus on establishing proactive rehabilitation and ease of access to essential information for our employees has been an important step forward.

The injury management policy has been revised and released and we developed an updated return to work program in line with WorkCover guidelines.  To support this we created a useful return to work handbook issued to every employee who lodges a workers’ compensation claim. This booklet provides helpful information on all aspects of the workers compensation process, and key contact details for the team supporting them through their rehabilitation period.

We have established a consultative relationship with our insurer to reduce delays in provision of documentation or information required to assist with their management of compensation claims.

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