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Building capability

We have continued our activities around talent development, acquisition and retention with a key milestone being the launch of our Management to Leadership (M2L) program. M2L is designed to enhance the skills and understanding of all our managers so hey can become more effective managers and leaders. In the 11/12 year, 27 of our managers underwent the M2L program and we are aiming for twenty more to participate in 12/13.

We have also continued our commitment to our associate program with an intake in the 11/12 year of 18 new graduates supported by a dedicated program manager. Each graduate spends two years in the program performing normal operational roles and undertaking an extensive development program. Out of the intake of 65 graduates over the past four years, 52 are still working for the company.

Like all organisations, the challenge between what we would like to do and resourcing to make and embed change is an ongoing issue. The coming year will see us continue to deliver our key people programs, as well as some specific initiatives designed to enhance our internal and external brand and support the organisation as it delivers an enhanced experience to its customers.

This includes improvements planned around our employer branding (employee value proposition), revising and streamlining our approach and the experience for both new employees and managers around orientation and on boarding, as well as building and refining capability of our managers and leaders.

View our graduate video to learn more.

Posted in Our people