Sustainability innovation in solutions

Innovation structure

Our approach to research, development and innovation

In 10/11 the Fuji Xerox and Xerox innovation groups invested in excess of A$1.78 billion in research, development and engineering. The groups consist of eleven research centres spanning Japan, the United States, Canada, India and Europe, which focus on research on colour science, computing, digital imaging, work practices, electromechanical systems, alternative materials and semantic technologies.

In some ways, the Fuji Xerox R&D culture is driven by our history as a manufacturing organisation. That brings with it long product development cycles, a robust analytical approach and a risk-averse research governance process.

As an operating company, Fuji Xerox Australia is naturally closer to the market than regional headquarters. Our innovation is focused on implementing tailored solutions within customer environments that solve a specific business problem. Increasingly this means solutions innovation delivered with speed to market.

As we become more customer-focused there is the potential for us to influence the rest of the Fuji Xerox R&D world to adopt a more market-focused and responsive innovation culture.

Office innovation

Our customers’ work environments are rapidly changing, and new technology is driving new ways of working. Emerging trends such as mobile technology and ubiquitous flat screens will change the way our customers interact with data and how they conduct business.

To meet our customers’ needs, we will need to enable our devices to become fully integrated into their document processes.

As part of our new Integrated Document Services (IDS) strategy we have a goal that 100 percent of our multi-function devices sold in Australia will be part of a solution that embeds value into our customers’ business processes by 2015.

The Office Innovation team was created to achieve that goal and help us deliver document and business process solutions for our customers. Office Innovation has a mandate to bring to market a solutions portfolio to meet the needs of our customers from the small to medium business segment through to enterprise clients, as well as address vertical demands.

While some of this development will be completed in-house, in some cases this will mean partnering with existing best-of-breed solutions to deliver on our customers’ needs.

Business Alliance and Consulting Services

At the core of office innovation is our business alliance and consulting services (BACS) team which is housed at our epicenter™ site within the Australian Technology Park in Sydney, with offshore employees based in Hyderabad, India.

The BACS team comprises 30 software engineers with capabilities across a variety of technology domains including: Microsoft .Net4, tablet and mobile technology platforms and cloud computing systems such as Microsoft Azure. The team also have skills in web services, mobile applications, document management systems and service oriented architecture. We have pursued a technology relationship strategy so that the BACS team have access to centres of excellence within Microsoft and Google, which can be tapped to help with our projects. In 10/11 one of the team’s major projects has been delivering the next version of our Image Gateway for ApeosPort platform; this includes adding mobile functionality, energy optimisation technology and environmental reporting features.

Integrated document services

Our vision of integrated document services is to provide a complete set of information and communication services, which enable customers to create, produce, distribute, capture and manage information assets effectively while streamlining business processes.

Predictive energy optimisation technology

In keeping with our drive to innovate and our commitment to sustainability, in 11/12 we will bring to market, as part of our Image Gateway for Apeos (IGA) platform, predictive energy optimisation technology.

This technology will allow Fuji Xerox devices to ‘learn’ an organisation’s print use patterns and adapt power usage to suit the unique peaks and flows of copying, scanning and printing needs in that environment. It is an automated process with next to no administration required.

We estimate savings of 10–70 percent in power usage on top of the savings experienced due to the replacement of older, less efficient devices with a more energy-efficient Fuji Xerox fleet (the large range is influenced by the age of the device in which the solution is embedded).

As well as the ability to learn, this new technology produces detailed data that will help us to work with our customers to continue to reduce power usage and high print volumes. For example, we will be able to isolate parts of customers’ businesses with ‘problem behaviour’ and point to where further efficiencies can be attained.