Product manufacturing

Employees at the Fuji Xerox manufacturing plant in Shenzhen, China.

Managing the social and environmental impacts of our manufacturing operations is the responsibility of our parent company in Japan and explained in greater detail in its sustainability report:

Fuji Xerox has embraced fundamental standards for quality, environment and safety at its development and manufacturing sites in Japan, China, Korea and Thailand. They have been IS0 certified for 9001, 14001 and OHSAS since 2003 and all share a goal of zero waste to landfill.

Beyond maintaining compliance with ISO and health and safety standards, our parent company has been working during 10/11 to assess the environmental and social impact of our manufacturing operations by conducting land-use surveys at key development and manufacturing plants in Japan, China and Thailand.

The onsite investigations examined potential risks to local ecosystems and communities. Examples of survey items include questions on waste generation and handling, waste water processing, noise levels inside and outside plants and awareness of local biodiversity and social issues. Where risks to biodiversity were identified, countermeasures were fed into each site’s Environmental Management System (EMS) for actioning during 11/12. Management indicators have also been set around biodiversity at each manufacturing site.

Fuji Xerox is also addressing biodiversity conservation through its paper procurement standards, ethical procurement program activities and partnerships with the Nature Conservation Society of Japan and other local Japanese conservation organisations. Fuji Xerox has been promoting biodiversity awareness since 2009 through its ‘One Company, One Theme’ communications program in Japan.

Setting the benchmark in employee relations

One particular highlight is the work that has been done in the Fuji Xerox manufacturing plant in Shenzhen, China.

China is now the hub of the global manufacturing industry. However, many of China’s companies have little awareness of their responsibility to support their employees and the environment. Strikes surrounding these issues have caused problems for many manufacturers, who employ a new generation of workers, more aware of their rights and the value of their work. Fuji Xerox sensed the changing needs of their workers before their neighbouring factories, and has worked to research and improve working conditions for its labour force since 2006. After an initial survey indicated low morale and little capability to communicate workplace issues, the company immediately set up its first employee assistance program.

This initiative opened up lines of communication between management and the workers. As well as improving the working mindset and productivity, the program has set an example for other Chinese manufacturing plants.

Watch this short clip to see Fuji Xerox’s Employee Assistance Program profiled on CNBC: