Our people


Employee engagement in
community programs

Fuji Xerox Australia employees participating in an Australian Business and Community Network GOALS program.


  • Increase employee participation in WorkPlace Giving.
  • Increase number of volunteer opportunities available to employees within working hours.
  • Improve internal communications and employee awareness of community programs.

10/11 objectives

How did we do?

Pilot United Way community impact model.

  • We supported the development of the United Way community impact model.

Partner with two to three education charities under United Way auspices.

  • Partnered with six education charities in NSW, VIC, QLD, SA and WA through United Way.

Launch New Hire Giving Program.

  • New Hire Giving program was launched, with 22 new hires registering for the program in 09/10.

Review resourcing of community program management.

  • Resourcing of the community program was reviewed and additional support will be provided to the program in 11/12.

Review donation policy for disaster relief and ad hoc requests.

  • Donation policy was reviewed by the Community Committee.

Continue to expand ABCN activity.

  • ABCN activity continued to grow across the business, with our SA site taking part for the first time in 10/11.

11/12 objectives

  • Continue to support and participate in the development of the United Way community impact model.
  • Develop closer ties with nominated education charities through United Way and expand volunteering opportunities with an education focus.
  • Deploy United Way WorkPlace Giving campaigns across the business with a view to increasing participation rate to 10%.
  • Continue to expand ABCN activity.
  • Refresh the Community Service Awards program communications and promotion.

Fuji Xerox Australia is committed to making a positive social contribution. While our operations do not have an easily identified impact on local communities, we are aware of our potential social impacts on customers, employees and the broader community.

The goal of our community programs is to enable employee participation and create positive outcomes for the communities in which we operate by helping the disadvantaged. We believe that by supporting education, we will address social sustainability issues in a more systemic and impactful way and help build local communities with adept people who can contribute to the growth of our business and society as a whole.

Our key current initiatives include our long-standing relationship with United Way and our WorkPlace Giving program managed through their e-way portal, our engagement with the Australian Business and Community Network (ABCN) and the Fuji Xerox community service awards. There is also a broad range of state-based activities that originate at a grass-roots level.

United Way

Fuji Xerox Australia’s relationship with United Way goes back more than 20 years. United Way manages our WorkPlace Giving scheme and works with us to organise local community volunteering opportunities for our employees. In addition to supporting the community impact model in the area of education (see opposite) we also took part in United Way’s Christmas giving appeal. Our participation in the campaign was very successful, with 544 employees taking part and raising $13,925.

In 10/11 our employee participation rate in WorkPlace Giving continued to decline. This was due in large part to donors leaving the organisation during the year under review. Another reason for the decline, which was identified last year by the central Community Committee, was that new starters were not made aware of the program. In 10/11 we launched a New Hire WorkPlace Giving promotion, donating $100 to local community organisations in each state for every new starter that registered for WorkPlace Giving (they did not have to make an ongoing donation). Twenty-two new hires registered for the promotion in the year under review.

Last year we also found that many employees didn’t connect with the United Way brand or with how our WorkPlace Giving funds supported local communities in need. In 10/11 we continued to work with United Way to align our employee volunteering opportunities with educational organisations, partnering with six education charities in NSW, VIC, QLD, SA and WA. In 11/12 we will continue to develop these relationships to encourage our employees to connect more closely with these organisations.

In 11/12 we will also launch a United Way workplace giving campaign across the business, focused on helping our employees understand the link between our WorkPlace Giving program and assisting local communities in need. We aim to increase our WorkPlace Giving participation rate to 10 percent.

Supporting United Way’s Community Impact model

Education issues in Australia

Studies show that one in four Australian children are not adequately prepared to start school, with socially and economically disadvantaged children under five among the most vulnerable. Moreover, of children in care, 92 percent are below the average reading level at the age of seven and 75 percent fail to finish school.[1]

Good literacy, numeracy and social skills are essential for children to be in the best position to start school. Without them, they can experience difficulties that have life-long impacts like not completing school, leading to unemployment or fewer job opportunities; developing behavioural problems or mental health issues, resulting in social integration difficulties and increased likelihood of becoming a teenage parent or engaging in criminal activity.

The factors behind why children do not reach their potential in life often occur through no fault or control of their own. These include belonging to a family that is culturally or linguistically diverse, coping with financial hardship or living in an area with limited resources and support.

Addressing these education issues is the driver for our relationship with United Way. They have developed a unique approach to Australia’s social issues called Community Impact. By building and mobilising coalitions (made up of corporate partners, government bodies, communities, institutions, parents and individuals) through common goals, United Way can achieve systemic, high impact and long-lasting change for local communities.

We support the community impact model via our WorkPlace Giving program which enables United Way to fund a number of important education-related community-based programs. We are also providing them with valuable feedback as they pilot initial approaches with our staff.

In 10/11 we continued to work with United Way on aligning our volunteer program with our focus on education. Our volunteers participated in eighteen corporate connect volunteering days that were held nationally (ten in NSW and the remainder in VIC, QLD, ACT, SA and WA) and worked directly with local education community organisations in need of assistance. Examples of these activities included:

  • At Learning Links in Sydney, volunteers provided a splash of colour and light to freshen up two classrooms and adjoining offices, providing a far more enjoyable space for the children and staff of the centre.
  • At Integrated Family & Youth Services (IFYS) in Brisbane our volunteers turned a barren patch of lawn at an emergency accommodation centre for young people into an edible garden that will give the IFYS clients the opportunity to grow their own herbs and vegetables and enjoy the experience of cooking and eating their own produce.
  • In Perth our employees renovated premises at the Carson Street School, which is Western Australia’s only Primary Education Support School catering to students whose disabilities are such that they are not presently integrated into the regular school system.

Through these volunteering experiences our employees are exposed to new knowledge about social issues in our local communities and gain the satisfaction of knowing they are helping to build a better future for people in local communities around Australia.

“The last year has been a milestone year for United Way as we have refocused our mission and created new ways of working together with our Corporate Partners.Throughout this transition Fuji Xerox has been a mainstay of good advice and encouragement. As one of our longest partners we value the continued support of Fuji Xerox and believe they are a genuine leader in Corporate Citizenship.”

Doug Taylor CEO United Way

[1] Australian Early Development Index 2009.

Community Service Awards

We encourage the engagement of our staff with the community in which they live and work. Underpinning this commitment is our Community Service Awards program, which provides a series of grants to community organisations, with which our staff volunteer in their own time. The program commenced in 2003 with applications from staff being assessed by our Community Committee, a cross-functional team within Fuji Xerox Australia.

In 10/11, we donated $52,500 to 19 community organisations supported by our employees, with individual grants ranging from $1,000 to $5,000. Twenty-seven days of Community Service Award leave were also granted. The amount each community organisation received and leave granted was based on three criteria: how long the employee has been involved with the entity concerned, how much time is spent volunteering with the organisation and the overall community benefit impact of the organisation.

In 11/12 we will refresh the Community Service Awards program communications and promotion, aiming to increase participation in the awards and ensure that new starters are aware of the awards.

Payments to community WorkPlace Giving donations to United Way Charities Number of employee volunteer hours

* These figures include an estimate of branch volunteering hours.

A Fuji Xerox employee in Queensland helping out with the clean up.

Disaster relief donations

In addition to our matched WorkPlace Giving and Community Service Awards programs, we frequently match employee fundraising efforts. In the past year there was a strong focus on raising funds for disaster relief, particularly for those disasters which hit close to Fuji Xerox offices, our affiliates in New Zealand and our parent company’s operations in Japan. In 10/11 we donated $65,000 to disaster relief for the Queensland and Victorian floods, Christchurch earthquake, Japanese earthquake and tsunami and the Pakistan floods.

Queensland floods

In January of the year under review our Brisbane-based operations, the homes of several employees and many our customers’ premises, were impacted by the Queensland floods. In the aftermath, the Brisbane team volunteered their time to help each other and their communities.

“Over the last five days I have seen the best example of oneFXA I could ever be privileged to experience. First thing on the weekend (after the flood) people arrived at a colleague’s house to clear and clean up, and by nightfall our engineers (a couple are certified electricians) had installed a new switch board and re-wired the basement. I am amazed and overwhelmed by the team’s response and so proud of the work they have done for their friends and for many hundreds of people they don’t even know” said Garry Gray, State General Manager, Queensland.

Our customers also lent their support volunteering the use of their print facilities to produce flyers to keep Brisbane communities informed about essential services.

In addition to a $50,000 donation to the Premier’s Flood Relief Appeal we also offered extra manpower and support to relocate damaged customer equipment and stored it ahead of insurance inspections to support our customers to return to their own premises and get their businesses up and running again.

“Over the last five days I have seen the best example of oneFXA I could ever be privileged to experience. First thing on the weekend (after the flood) people arrived at a colleague’s house to clear and clean up, and by nightfall our engineers (a couple are certified electricians) had installed a new switch board and re-wired the basement.

I am amazed and overwhelmed by the team’s response and so proud of the work they have done for their friends and for many hundreds of people they don’t even know.”

Garry Gray State General Manager, QLD

Japanese earthquake

In April of the year under review our parent company was impacted by the Japanese earthquake. Fortunately the safety of all Fuji Xerox employees was confirmed shortly after the disaster, however many suffered the loss of family members and homes. A number of sales offices were severely damaged with an estimated one thousand customer devices carried out to sea by the tsunami.

Fuji Xerox was quick to respond to the disaster. The day after the earthquake an integrated response headquarters was established at head office with a mandate to first confirm the safety of employees and their families in the disaster-impacted areas, and then focus on ascertaining damage to company facilities and providing emergency support to customers. Fujifilm Holdings (in conjunction with group companies Fujifilm and Fuji Xerox) made a donation of 300 million yen and contributed 470 million yen worth of relief supplies including medical and safety equipment.

Our parent company has been supplying multifunction devices and production printers. In a time when digital communication has been heavily disrupted, this is allowing non-profit organisations to print essential community information such as operation manuals for evacuation centres and flyers for temporary housing. They have also partnered with a large Japanese relief NGO and are progressively sending groups of employees to the Oshima, Kesennuma-shi and Miyagi areas to assist with costal clean up which will support the recovery of industry.

Fuji Xerox, their suppliers and customers in Japan continue to be impacted by the uncertain nuclear plant situation and rolling blackouts. While this has impacted the supply of parts to our manufacturing operations, good resource management in Japan and supply chain planning is minimising the disturbance this has to our customers’ operations.

TEAM Student visits to Fuji Xerox sites in NSW.

“I love the opportunity to use both my professional skills of facilitation and work/life knowledge with the very astute students. I’ve learnt so much from the students… and mentors too!”

Fuji Xerox Australia program facilitator

Australian Business and Community Network

In 06/07, Fuji Xerox Australia entered into a partnership with ABCN. This initiative brings together major companies to support schools operating in under-privileged areas.

We continue to receive positive feedback from our employees about their experiences mentoring students through ABCN programs, as well as from the teachers and students involved. This is evidenced in the rapid growth of our involvement with ABCN: we began working with 2 schools in NSW in 2006; in 2010 we worked with 27 schools across Australia. In 10/11 188 employees volunteered, donating 1,595 hours of volunteering time which benefited 307 students.

In 10/11 we participated for the first time in several new ABCN programs: TEAM, Transitions and Aspirations. TEAM is a program designed to engage high school students on technology and mathematics topics. Transitions is a Year 6 high school preparation program and Aspirations is a Year 11 mentoring program with a focus on university and workforce preparation.

In 2011/12 we will continue to expand our involvement with ABCN, with many of our employees now returning to these programs year-after-year. Our Homebush and our Australian Technology Park sites will take part in SPARK programs for the first time and we will continue to expand our activity in ABCN’s newest state South Australia.

SPARK Primary school reading assistance in NSW, QLD, VIC and SA.

“The program has been a tremendous success, with feedback from parents, students and mentors overwhelmingly positive. My observations of the sessions over the past eight weeks have highlighted the children’s eagerness and indeed, their growth as learners. It is also interesting to note that all of the children have had a 100 percent attendance rate on the days of their SPARK program.”


GOALS Year 9 mentoring program in ACT, NSW, QLD, VIC and WA.

“I liked the fact that I gained a lot of skills and recognised my strengths and weaknesses. I enjoyed meeting and bonding with my mentor. The goal setting at the end of every session was also a very clever idea.”

Student participant

“Throughout the program I looked forward to the sessions, was inspired and went back to work with a different perspective.”

Fuji Xerox Australia program mentor

A day in the life of our Community Champions

Our Community Engagement program is supported by a network of Champions at key business sites across Australia. These Champions coordinate activity at a local level and support national volunteering and WorkPlace Giving campaigns.

  • What is the role of a Community Champion and why is it important to have a network of Champions in an organisation?
  • “The role of a Community Champion is to assist in communicating and facilitating not only the United Way and ABCN activities that are supported by the business but also to help encourage, support and promote local community charitable events.” — Esther Roper, St. Kilda Road site, VIC
  • “A localised Community Champion is better able to respond to the needs of a site’s employees — more swiftly and effectively than a centralised coordinator. They have a better understanding of the site culture and dynamics.” — Nick Chin, Australian Technology Park, NSW
  • What is the most rewarding aspect of being a Champion and what does it give you as an individual?
  • “Personally, the Community Champion role has helped me give something back to the community. We are all becoming increasingly time poor, and I do not have the opportunity to participate in community activities to the level I would like outside of work. Professionally, the program has given me visibility across the business. I have forged good working relationships with managers and team members, and been able to use these relationships in other work-related projects.” — Nick
  • What are the most challenging aspects of being a Champion and how do you overcome them?
  • “Participation. Sometimes it can be difficult to get employee involvement, especially during busy parts of the year. Friendly reminders and plenty of communication and information before the event helps, as does getting the support of management — having them lead by example is essential to ensuring employee participation.” — Esther