Our people


Non-financial recognition

“It’s extremely humbling to be one of the 2011 recipients of the IBG President’s award. Most pleasing were the notes of congratulations from staff all over Australia thanking me for the little things which make a difference.

I am firm believer that a key to individual performance and success is to have a quality team around you and I would like to thank all of those colleagues within Information Services and the broader business who have assisted me over the past year to achieve this recognition.

I would also take the opportunity to thank the Executive Leadership Team for their encouragement over the past 12 months and ongoing support.”

Nayyar Ghaznavi Technology Operations Manager

Currently we have three forms of non-financial recognition: formal recognition, informal recognition and long service awards.

Our formal and informal recognition program works through a nomination process to recognise the contribution of employees who support customer satisfaction and display our values in their day-to-day work. Compliments and commendations from internal and external customers are collated and analysed, resulting in formal recognition which is given through managing director awards, branch awards, national, state and local awards. In terms of informal recognition, managers are encouraged to show appreciation to both individuals and teams for a job well done. Service awards are given in recognition of long service at five-year intervals.

In addition to the above, our President’s Club and President’s Award recognise pre-eminent performance from longstanding members of staff. In 10/11 the Fuji Xerox International Business Group (IBG) President’s Club and Award program recognised Peter Jenkins and Ritesh Pathak for their sustained performance in driving outstanding sales achievements and displaying role model behaviours and Nayyar Ghaznavi for his sustained record of outstanding contribution for the broader business.

In 10/11 we assessed our approach to recognition of employee service milestones. Employees now receive a cash reward at each five-year milestone in addition to a corporate branded gift. This has been well received by our employees and replaces a very outdated approach. In 11/12 we will review other recognition programs and launch our non-sales incentive program called the Pinnacle Club.


During 10/11 we conducted a national road show to provide employees with an update on the range of benefits we provide. Permanent (both full-time and part-time) employees are entitled to a range of benefits. The following table indicates the number of employees who availed themselves of each benefit during the reporting period.

Benefits availed in 10/11

Staff benefit


Company superannuation with life and disability insurance


6 weeks paid parental leave


Paid child birth leave of up to one week


Community Service Leave


Novated leasing for motor vehicles


Healthy heart checks


Flu vaccinations


Employee Assistance Program


Employee Referral Scheme


Controlled access to the internet for personal use#


† 23 women took parental leave and all but 1 returned to work, the number of men taking parental leave is under-reported in our systems.

‡ 27 days of community service leave was awarded in 10/11, with only 4 days being officially reported as taken in our HR system (we believe the number of days taken is under reported due to employees making informal arrangements with their managers).

# Temporary staff have access to this benefit only.