Our organisation


Embedding sustainability

Embedding sustainability

There is clear leadership recognition that we are accountable to stakeholders for not only business results but also for our social contribution and environmental impact.

Our executive leadership team recognises that the company’s financial success is dependent upon engaged staff, loyal customers and how well we respond to their concerns across the social, environmental and economic aspects of sustainability. Our managing director is committed to building a sustainable Fuji Xerox Australia and has ultimate responsibility for our sustainability performance.

Stakeholder engagement

Engagement mechanisms

In terms of how well we listen and respond to our stakeholders’ concerns we are still developing the formal mechanisms that will capture all relevant views. This is illustrated in our stakeholder engagement framework, which has identified some gaps, although we do have well-developed staff and customer engagement tools.

Internal perspectives heavily influence the organisation’s identification of sustainability issues. This was highlighted in last year’s report; without strong engagement mechanisms to capture and make visible external stakeholder perspectives, we will continue to be internally led in our identification of sustainability issues. Ideally, we should identify and address our sustainability issues in collaboration with all relevant stakeholders.

We took steps towards this objective in 10/11 by running a stakeholder workshop to identify which issues would go into this report. We asked key members of staff to role-play the stakeholder they were closest to so that we could consider what that stakeholder would like to see in this report and how the report content should be delivered to them. The output from that workshop was combined with stakeholder research and our previous list of material issues so that we could build a comprehensive and current list of material issues for this report.

We also asked our newly formed sustainability advisory board to provide comment on this list. This board is made up of representatives from peer companies, customers, suppliers, the investment community, universities and environmental non-government organisations. The board meets twice annually and its mandate is to provide input to our materiality process, comment on strategy, provide guidance on strategic changes in direction and policy, and review our sustainability report and annual performance.

Materiality process

Materiality process

The purpose of our materiality process is to allow different stakeholder perspectives to influence the identification and prioritisation of our sustainability issues. Once these issues are understood and ranked, they should be fed into our risk management process and considered during business planning and review. This is the essence of embedding sustainability. If we formalise a process for considering internal and external stakeholder perspectives on our economic, social and environmental performance within our planning, management and review systems we will build an essential enabling mechanism for a sustainable Fuji Xerox Australia.

In the past, efforts to bring stakeholder perspectives more formally into risk management, business planning and review have been frustrated by weaknesses in those processes. We have already made some progress in improving the business planning and review process. In 10/11 divisions began to adopt a consistent set of strategic planning and reporting tools and we conducted a series of management workshops to align divisional plans under shared strategic goals.

In 11/12 we will undertake a strategic diagnosis of how we plan and review. At this stage it’s not clear what our improved processes will look like. However, aligning materiality and risk management with these processes will be one of our desired outcomes. We will formalise how we cascade the objectives from this sustainability report into our planning and review systems. This will also address the QMS non-conformance we have received since the close of the year under review.

Materiality matrix

Regional collaboration on sustainability

In 09/10 we began to work on sustainability at a regional level with Fuji Xerox Company Ltd. and Fuji Xerox Asia Pacific Office (APO), which supports nine operating companies. A Corporate Social Responsibility (CSR) working group was established with a view to ensuring our customers’ sustainability drivers are fully understood and responded to.

In 10/11 the working group focused on building capability across the operating companies. Sustainability champions were nominated by Fuji Xerox management to drive integration of sustainability into their respective companies and markets. A series of workshops engaged the champions in fundamentals of sustainability, Fuji Xerox achievements and provided support for embedding sustainability and bringing it to their customers.

Two workshops have been held, in December 2010 and June 2011, with the next one planned for November 2011.

Declaration signed by Fuji Xerox
IBG Sustainability Champions.