Welcome

Our 2011 sustainability report is structured around our sustainability value chain (right) to make it easier to
understand how we embed sustainability within our
organisation (our organisation, people and impact)
and how we manage sustainability challenges and
opportunities across our external value chain
(from supply chain to customers).

Click on the value chain to learn more.

Our organisation

This section covers our organisation’s vision
and mission, structure, business performance
and how we embed sustainability and engage
with our stakeholders.

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Our people

This section covers our employee engagement, staffing levels, remuneration and recognition, health and safety and community engagement.

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Our impact

This section covers our environmental strategy
and our impacts across carbon, waste, paper
and water use.

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Supply chain

This section covers how we manage our supply chain, from our parent company’s ethical procurement program to managing carbon emissions with logistics suppliers and responsible procurement and paper sourcing in Australia.

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Development

This section covers the development of our equipment and solutions and how we apply
these technologies to optimise customer
document and business processes.

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Customers

This section covers our customer’s satisfaction
levels and how we provide customer support.

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End-of-life

This section covers how we recycle and remanufacture customer equipment at end-of-life.

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About our 2011 sustainbility report

This report details our organisation’s economic, social and environmental performance over our previous financial year and sets objectives for our future performance.

Net Balance have assured the report under the AccountAbility 1000 Assurance Standards. This means all the information provided is a full response to the significant sustainability issues that concern our stakeholders and that data has been independently verified. The report
also meets the Global Reporting Initiative requirements to B+ level.
This means the information in our report can be compared against other organisations’ reports.

Create a custom report with our ‘report builder’

Download a single section of the report to read or customise and download a pdf featuring only the sections of most interest to you.

Experience the concise report on your iPad

For the first time our report is available for iPad. Download your free copy from the app store.

Your feedback is always appreciated

We’d like to know what you think about the report. Please take
the time to provide us with feedback via Facebook, Twitter or by completing our report survey.


  • ‘Leading in
    sustainability’ award,

    2010 Banksia Awards

  • ‘Best report — consumer
    and business services sector’,

    2010 and 2011 ACCA Reporting Awards

    2009 and 2010 report


  • ‘Best overall report’
    runner-up,
    2010 ACCA
    Reporting Awards

    2009 report


  • ‘Best sustainability report’,
    2010 Australasian
    Reporting Awards

    2009 report


  • Finalist,
    2010 VIC Premier’s
    Sustainability Awards

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Foreword|Our organisation|Our people|Our impact|Supply chain|Development|Customers|End-of-life|Appendices

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