Foreword

Business performance

Corporate governance & compliance

Improving customer experience

Providing customers with a responsible solution

Engaging employees

Influencing sustainability outcomes

Minimising our environmental impact

Appendices

Sustainability Home

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Table of correspondence with
the Global Reporting Initiative G3 guidelines

Strategy and analysis

1.1 Statement from our managing director

1.2 Description of key impacts, risk and opportunities

Organisational profile

2.1 Name of organisation

2.2 Primary products and services

2.3 Operational structure

2.4 Location of headquarters

2.5 Countries where we operate

2.6 Ownership and legal form

2.7 Markets served

2.8 Scale of the reporting operation

2.9 Significant changes

2.10 Award received; reference #1, reference #2

Report parameters

3.1 Reporting period

3.2 Date of most recent report

3.3 Reporting cycle

3.4 Contact point

3.5 Process for defining report content

3.6 Boundary of the report

3.7 Statement of specific limitations

3.8 Basis for reporting on joint ventures, subsidiaries etc

3.9 Data measurement techniques; reference #1, reference #2, reference #3,
reference #4

3.10 Re-statements; reference #1, reference #2, reference #3

3.11 Significant changes from previous reports

3.12 Table identifying the location of standard disclosures

3.13 Policy and current practice regarding external assurance

Governance

4.1 Governance structure

4.2 Indicate whether the Chair of the highest governance body is also an executive officer

4.3–4.7 Various[2]

4.8 Statements of mission and values; reference #1, reference #2

4.9–4.10 Various[3]

4.11 Reference to precautionary principle

4.12 Charters and principles to which we subscribe; reference #1, reference #2,
reference #3

4.13 Memberships of associations/ advocacy organisations; reference #1, reference #2

4.14 Stakeholder groups

4.15 Basis for identification of stakeholders

4.16 Approaches to stakeholder engagement

4.17 Concerns raised through stakeholder engagement

Economic

Disclosure on management approach; reference #1, reference #2, reference #3,
reference #4

EC1 Economic value generated

Environmental

Disclosure on management approach; reference #1, reference #2

EN2 Percentage of materials used that are recycled input materials (partial)[4]

EN3 Direct energy consumption

EN4 Indirect energy consumption

EN6 Initiatives to provide energy efficient products and energy reductions achieved

EN8 Total water usage

EN16 Greenhouse gas (GHG) emissions by weight

EN17 Indirect GHG emissions by weight

EN18 Initiatives to reduce GHG emissions and reductions achieved

EN22 Total weight of waste and disposal method

EN23 Significant spills

EN24 Weight of transported waste deemed hazardous under Basel Convention (partial)[5]

EN26 Initiatives to mitigate environmental impacts

EN28 Significant fines or monetary sanctions

EN29 Significant environmental impacts of transporting products[6]

Social

Labour practises and decent work

Disclosure on management approach; reference #1, reference #2, reference #3

LA1 Total workforce

LA2 Total number and rate of employee turnover (partial)

LA7 Rates of lost time injury and numbe of work-related fatalities (partial)[7]

LA10 Average hours of training p.a. per employee by employee category

LA12 Percentage of employees receiving regular performance reviews

Human rights

Disclosure on management approach; reference #1, reference #2

HR2 Percentage of suppliers that have undergone screening (partial)[8]

HR5 Operations in which the right to exercise freedom of association is at risk (partial)[9]

Society

Disclosure on management approach; reference #1, reference #2

SO3 Percentage of employee trained in anti-corruption

SO4 Actions taken in response to incidents of corruption

SO5 Public policy positions

Product responsibility

Disclosure on management approach; reference #1, reference #2

PR1 Life cycle stages in which health and safety impacts of products and services are assessed (partial)

PR2 Incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services

PR5 Practices related to customer satisfaction

PR6 Programs for adherence to laws, standards and voluntary codes

PR7 Incidents of non-compliance with marketing regulations and voluntary codes

[1] Full disclosure is provided unless otherwise stated.

[2] These aspects of governance are controlled by our parent company.

[3] These aspects of governance are controlled by our parent company.

[4] This is a material indicator for us; however, this is controlled by our parent company and our internal systems do not currently allow full disclosure.

[5] The end-of-life products we export to Thailand require a Basel Permit, although these are not deemed hazardous waste.

[6] Carbon emissions are the main environmental impact of transporting our products.

[7] We are currently determining the Occupational Health and Safety reporting indicators that will be used by the business.

[8] Aspects of procurement that are managed for sustainability are outlined in the chart on page 63 of the report.

[9] We procure paper from China and our parent company has manufacturing facilities in China — we acknowledge that freedom to associate in the interest of collective bargaining is not possible in the Chinese political context.

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