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Staffing levels

We employed a total of 1,851 people at the close of the year under review.[1] Our overall headcount has remained virtually static, with a drop in permanent full-time employees balanced by an increase in casuals.

This is mainly associated with the challenging business year we had, and hiring employees to fulfil specific customer contract obligations as our outsourcing business grows. In the future we will work to increase levels of permanent recruitment as we position the organisation for growth in new areas.

During the reporting period 218 permanent employees left employment, approximately one fifth of this turnover relates to redundancies initiated to meet changes in the economic conditions during the reporting period.

The drop in our rate of attrition from 18.6 percent in 08/09 to 12.6 percent in 09/10 is steeper than the industry average, which dropped from 17.6 percent to 15.8 percent over the same period. These figures indicate that our people appreciated the security of employment we offered in a weak employment market. Our challenge will be to continue to retain our people as the competition for talent resumes. The following charts show the make-up of our workforce based on employment category, gender and region.

[1] This excludes contractors as our systems do not currently allow them to be counted.

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