Foreword

Business performance

Corporate governance & compliance

Improving customer experience

Providing customers with a responsible solution

Engaging employees

Influencing sustainability outcomes

Minimising our environmental impact

Appendices

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The Fuji Xerox Story of Sustainability

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Report scope and approach

Reporting as a learning process

This is our sixth sustainability report. Enhancements to the reporting process and output this year include:

  • a more robust stakeholder engagement framework that outlines how we listen and respond to stakeholder concerns
  • improvements to our materiality process, which determines what is covered in the report
  • further alignment of our sustainability targets and performance indicators with the core business planning and reporting process
  • further development of our dedicated microsite to encompass not only our annual reporting but also ongoing coverage of significant sustainability issues that are at the heart of our business
  • utilisation of social media to allow comment on sustainability issues through our microsite.

Sustainability assurance

This report complies with GRI level B+ requirements and has been independently assured by Banarra Sustainability Assurance and Advice in accordance with the 2008 AA1000 assurance methodology.

Fiscal integrity
Ernst and Young conducts our annual financial audits. The financial statements for each of the companies comprising the Fuji Xerox Group in Australia have been placed on public record, having been filed with the Australian Securities and Investment Commission. Each company's audit report is free from qualification.

Reporting cycle

Our sustainability reports are published annually and this one covers the financial year ending 31 March 2010. In some material cases information is provided on events that occurred after the year ended. This report is published in August, five months after our financial year closed and 12 months after our last report.

Report boundary

This report covers the Fuji Xerox Australia operation, which includes:

  • Fuji Xerox Australia Pty Limited and its sister company Fuji Xerox Finance Limited. The financial figures in this report reflect the statutory accounts for both these entities, adjusted where applicable for inter-company transfers.
  • A regional product distribution hub and a regional support centre which Fuji Xerox Australia operates on behalf of its parent company. Whilst these operations include staff employed by both our parent company and us, they are effectively controlled by Fuji Xerox Australia, accommodated in our premises and contribute to our business results and therefore are considered within the boundary of this report.
  • The company has no joint ventures nor subsidiaries, 19 of our 20 locations are leased, our national warehouse is owned by us and all 20 locations are within the scope of this report.
  • Since the close of the year under review there have been two acquisitions, which will expand the footprint of our operations. These businesses will be progressively brought within the scope of the report in coming years.

This report does not include Fuji Xerox Printers, a separate Fuji Xerox entity focused on the desktop printer market across Asia Pacific. It also excludes the environmental footprint of the managed services we provide on customer sites.

We recognise that when customers outsource business processes to us, such as Print, Design, Mail and Office Services, we are obliged to manage these processes with environmental responsibility, so we have begun to address this.

While the scope of this report is restricted to our operations in Australia, we acknowledge our impacts extend through an international supply chain including the manufacture of our equipment in China, Europe and North America; the sourcing of our paper from various global suppliers; the remanufacturing and recycling of our products in Thailand; and the international logistics associated with our product transport.

Our parent company, Fuji Xerox Company Ltd., produces a broader sustainability report that incorporates the sustainability performance of other group companies responsible for manufacturing, distribution and end-of-life product resource recovery. Visit: www.fujixerox.com/eng/company/sr/20108

Engaging staff

In preparing this report, different divisions helped provide content and develop targets and key performance indicators.

Every year, we involve our employees in the design of our report by running a photography competition, which also encourages reflection on sustainability. Their work is featured throughout the pages of this report.

We would like to especially recognise William Zaitseff, whose striking image, featured on page 42, won this year's competition. Because this year is the fiftieth anniversary of the company's establishment, the front and back covers reflect our rich heritage of innovation in defining and redefining the document.

Rather than reading an online or print version of the sustainability report, some of our people prefer a presentation summarising our achievements and challenges. This year we will bring lunchtime briefings to all major locations so that our staff can quickly get across key messages. Internal communication has undergone significant review and improvement across our company in 10/11.

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